Refund policy

Jaibor Jewelry Wholesale Return Policy

At Jaibor, we take pride in providing top-quality jewelry and excellent service to all our wholesale partners. While the vast majority of our products arrive in perfect condition, we understand that, on rare occasions, issues may arise. When this happens, we are committed to addressing any problems promptly and fairly.

1-Year Guarantee on Manufacturing Defects

We offer a one-year guarantee on any products that are damaged or broken due to manufacturing defects. If you believe an item has a defect related to its production, please follow these steps:

• Notify Us: Send an email to jaibor_jewelry_store@jaibor.com, including the product reference and a clear photo of the damaged item.
• Review Process: Upon receiving your claim, we will assess the issue and respond with our decision within 30 days. If the product is eligible for a refund or replacement, we will organize the necessary shipping arrangements.
• Important Note: Our guarantee covers only manufacturing defects. We cannot accept returns for items that have been damaged due to improper use or care.

Non-Damaged Products

Please note that we do not accept returns for non-damaged products. This includes cases where items have not been sold by your store. Our products are designed to meet high standards, and we trust that they will perform well in your business.

Our goal is to maintain a smooth and mutually beneficial partnership with all of our clients, and we stand by the quality of our products. For any additional questions, feel free to reach out to us directly.